FAQs

Frequently Asked Questions.
Here are some common questions about SLIKR

What is a "Queue Ahead" Booking?

 

Walk-in services traditionally do not take bookings and appeal to clients who want the convenience of last minute services. SLIKR will tell you how many staff are working and what the wait time is. If you want to secure your place on the queue you can join before you arrive.

Select your preferred time, busy now? No problem select a time later in the day, see how busy they are and join now for your preferred time.

Track progress in real time to your estimated start.

WE STRONGLY RECOMMEND ARRIVING AT LEAST 10MIN BEFORE YOUR SCHEDULED TIME.

Do I pay for everyone that registers?

No. In store check-in’s do not attract a fee for barbers or clients. Only people who book via the mobile app will pay a booking fee. The majority of people will check-in and not create an account with SLIKR, even registered users can check-in at the barber shop without any cost.

Can I still take bookings without the Kiosk?

No. For the queue to work people need to check in. The queue management is advanced and does support future reservations but it is not a traditional booking system. The barber will benefit from reporting and analytics to improve performance so there is a lot of value in understanding your clients, traffic, and peak periods.

We recommend moving from your old booking system to our advanced queue management but if you wanted to transition a store could be split. A set number of barbers or chairs dedicated to walk-in’s and our queue management could be established.

How do I create my shop?

While in trial we are registering barbers to help us ensure a quality service. Please email barbers@slikr.com.au with your contact details and we will respond within 24 hours and it only takes 30 minutes to have you running.

In future: Go to www.slikr.com.au/barbers and download the android app or setup online. It is easy, designed for barbers to complete and only takes 30 minutes.

  1. Create your user account with email or Facebook.
  2. Ask your barbers to create their accounts on SLIKR
  3. Add your store details eg name, address, photos, and select a background image.
  4. Add the services you provide including price, and average time to complete.
  5. Setup your schedules for you chairs and add barbers
  6. Add links to your Facebook and google accounts.
  7. Setup the tablet in store and logon!
What happens with no-shows

We suspend users who have 3 no-shows across any SLIKR shops.  All mobile users are registered and have an account, to join the queue remotely they need to use the account which we will suspend.

SMS and email reminders are available to reduce the instance of no-shows.

Why the digital barber queue?

Most guys are bad at planning. We all love a visit to the barber, we want good, fast, and traditional service but on the day we realize – “I need a haircut!”.  Unfortunately, sometimes everyone has the same idea and the barber can be busy.

  • We will give clients an estimate of how long the queue is.
  • Make your time productive – secure your place in the queue, leave, track, and return at the right time.
  • Plan for that day and get your preferred time and track your progress before you actually arrive in the store eg 20 mins ahead or 2 hours ahead.

SLIKR for client will save waiting time and make visits easier.

SLIKR for Barbers will reduce walkouts or people walking past, plus it will smooth your rush periods to keep busy over a longer period.

How does the barber queue work

It is the same as in the barber shop! The queue is dynamic and optimized. Each person will maintain their place in the queue regardless of if they are instore or via mobile. The queue is displayed in store with the wait time for all to see their position.

The barber needs to keep his chair occupied and cutting hair, he selects the next person on the queue and in the store.  If you are not in the store he will start the next person BUT you will still retain your place at the top of the queue.

Why the digital barber queue?

Most guys are bad at planning. We all love a visit to the barber, we want good, fast, and traditional service but on the day we realize – “I need a haircut!”.  Unfortunately, sometimes everyone has the same idea and the barber can be busy.

  • We will give clients an estimate of how long the queue is.
  • Make your time productive – secure your place in the queue, leave, track, and return at the right time.
  • Plan for that day and get your preferred time and track your progress before you actually arrive in the store eg 20 mins ahead or 2 hours ahead.

SLIKR for client will save waiting time and make visits easier.

SLIKR for Barbers will reduce walkouts or people walking past, plus it will smooth your rush periods to keep busy over a longer period.

Advanced Reservations – are they bookings?

No. Advanced reservations do not book a time. You book a place in the queue for that time.

SLIKR check you into the store for your time preference. You can track the projected start time letting you know if you can arrive earlier or slightly later. We recommend arriving 5-10 mins early. If there is a free seat before your booking and a person is in store the barber will start that service. You maintain your place at the top of the queue for when you arrive in store.

What is the booking fee?

We do charge a small booking fee of 2.5%. You will pay that directly to the barber on top of your haircut free. On the average haircut price ($25) the fee is just under $0.65c for a reserved place, real time tracking of progress, and access to all your loyalty programs for your SLIKR barbers.

We display a breakdown of a booking fee on the mobile so you know you exact charges. Remember it is free to check-in at the barber shop!

How do clients pay?

You pay the barber the total fee for haircut and booking at the same time. In future we will be providing mobile payments then you will pay the full amount via SLIKR.

Can I cancel a queue reservation

Yes. You can cancel online. There is no fee for cancelling.

Still need help? Send us a note!

For any other questions, please write us at support@slikr.com.au or call us on 1-800-601-771

022032051 041

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