Shop Owner FAQ

How to setup and manage your SLIKR System

For full access to our online tutorials and videos register for a demo shop.

Step 1: Setup the Shop Kiosk

SLIKR Kiosk runs best on an Android Tablet 9.7″ or larger. Many shops or your local telco will have Samsung or similar, we can provide a tablet and stand at a discount price, just ask via our contact form.

Install the Shop Kiosk from Google PlayStore

Android Kiosk Tablet Setup Instruction, the following will setup the tablet to work in a Kiosk mode and hide key client information.

Create google account: If prompted, you can ignore google payment information

Configure the Tablet

WIFI setup

Connect to your wifi network, SLIKR will run over 4G but we recommend broadband.

Display 

Brightness Level           FULL

Sleep                              Never

Security

Make passwords invisible – ensure checked

Language and Input

Spell Checker               Off

Date and time

Automatic Timezone   – confirm your timezone and time is correct

Example layouts

 

Step 2: Register and Login

From the main menu

Login or Register

Enter your unique email or password

New Shops: email support@slikr.com.au to advise your shop name and administration account

Menu Options

The Left Menu

Shop Kiosk = Shop Check-in and client registration

Web Shop Queue = Shop administration pages

Logout = Logout of SLIKR

The Right Menu

Profile = Update and edit your personal profile information

Web barber Pages

 

Step 3 : Shop Setup

The shop menu has all the elements to setup your shop in one location.

Shop Menu

New elements are added from the + menu on the Right Hand Side.Add Button

 

SETUP ORDER

Barber – Add barbers to your shop

Services – Define your services, timing, and pricing

Schedules – Who is working what hours at your shop

More information on each of the steps are contained below.

Step 4: Setup Barbers

Barbers are added in two steps

1. Create an account

2. Add barber to your shop.z

View staff

All staff associated with a shop a listed with key information including their barber feedback rating. Staff are added from the + menu, the action button is used to edit or remove staff from the shop.

Barber ListBarber List

Create an account

Barbers are encouraged to download the app and create their own account. In future we will be providing access to schedules and rosters for staff view their profile.

To create your barber account without the app

  • visit www.slikr.com.au
  • Select Join Now – Register
  • Complete your details or Signup with Facebook

Sign-up video tutorial

 

Create / Add a barber to a shop

Enter the barber email address. SLIKR will check if the barber already has an account, if an account does not exist it will create an account for the barber automatically.

add barber

If the user is not found the system will prompt for First Name and Last Name

no barber found

The barber will be added to shop list shown earlier.

 

Step 5: Setup Services

Create a Service

Services are created from the + menu

Create Service

Service Name: Display name of the service

Service Type: Category Barbers = (Cut, Shave, Extra’s), Beauty = (Face, Nails, Body)

Age Constraint: not enforced by the system but information for age limits

Description: Detailed description of of the service or package

Start and End Date: Only valid services or pricing will be displayed.

Days: Not used – Future functionality

Cost: Fees (inclusive of taxes)

Average Time: Time for the service to be completed, allow for transition, payment, and cleaning station. The system will use this to determine the wait times.

Conditions: Text description of any terms or conditions associated with the service.

For Family: this is a type of booking, it is for children services and will be combined with a parent booking. Parents can select a # of children instead of creating multiple individual bookings.

Edit a Service

Services can be changed at any time. To maintain history it is recommended to “End” the date on a service and create  a new service from the current date.

Any fields above can be changed.

services edit

 

Step 6: Setup schedules

Schedules are your staff rosters and one of the most important components to have correct in SLIKR.

Setting up schedules determines when you shop can take bookings and who is available to service clients. Schedules are essential to the forecasting and estimation of wait times also for clients wanting their preferred barber.

From the admin screen menu – Select schedules

Schedule Menu

 

Create schedule  – Add a schedule from the + menu item.

NOTE: A schedule defines the hours a barber is taking clients. SLIKR will optimise the clients to complete services until the closing time.

Daily / Recurring:

Daily schedule will be active for the selected day only

Recurring schedule will be active until the end date. eg Barber works every Monday until the end date. Recurring saves entering multiple schedules for the same barber.

Date: day for the schedule to start (and if recurring when it will stop)

Time: Start and end times

Day: confirm the day of the week schedule applies to eg “Wednesday”

Create schedule

 

Edit / Delete schedules  

The edit drop down is used to change schedules

edit dropdown

  • New = Create new schedule
  • Edit = Edit current schedule, if a recurring schedule it will just change the current day and leave the remaining schedule unchanged.
  • Correction = It is not recommoneded to use Correction Mode. For recurring schedules this will also update the history and past records. If the history records are incorrect Correction will adjust them.
  • End = End date a current schedule, all remaining schedules attached to the recurring entry will also be ended.

 

Schedule Views

Different views are provided for viewing schedules depending on the level of detail required.

  • Default = Quick snapshot of the current day
  • Daily = Visual of the hours for the day and coverage
  • Weekly = All staff for the week
  • Monthly = Staff, hours, and clients served for each day
  • Monthly (staff filter) = Monthly view for a single staff member

 

Default View 

All active schedules for the current day are listed. Action button will allow edit or delete.

Default view

 

Daily View = Overview of the current day

Start and finish times for each barber rostered is shown, the action button can be used to edit, add break, or delete the schedule.

Analytics: Key statistics are shown for each day Total hours rostered, number of barbers schedules, number of services for the day, and daily revenue

Daily view

 

Weekly View = Edit a whole week on one page.

New schedules can be created for each day using the + button

Each entry can be edited in line by selecting the time.

weekly view

 

Month View = See the #barbers, Hours Scheduled, and clients served for each day in a quick snapshot.

Monthly screen

Monthly (with staff filter) 

The staff filter will show the schedule for the month with staff specific Month to date analytics. Schedules can be updated from the action button.

Hover over a blank date for the option to add a schedule to a date.

Barber Monthly

 

 

Step 7: Clients

Your clients can now check-in online or via the Kiosk in your shop. We have 3 types of people

Regular: Registered and verified users who can login and queue ahead. We maintain contact details and history.

Visitors:  Certain clients do not want to leave personal details. We provide a visitor option. If clients do provide the optional phone number we will match the client based on the phone for history.

Search for clients

Date: All clients who visited on that date

Name: Search on First or Last name.

Mobile: Return details based on the users mobile

Client screen

Client Details

Selecting the client name will provide additional details and history.

Contact details: Mobile and email

Schedule / Actual: Estimated time advised when the client checked in, Actual time the service started.

Last Visits: Last service date

Service: Service performed.

Barber: Who performed the service

Rating: If provided the rating for the service.

Days: Average days between services

Spend: Total spend for client

Visits: Number of visits

Client details

Step 8: Connect your social media

SLIKR provides a link to connect your social media and google site straight to you shop. When clients are inquiring or searching increase conversions by enabling them to check-in immediately and get more clients into your shop.

We provide each shop a web link (URL) to connect directly to your shop.

Facebook Call to Action 

Google Business

The following tutorial shows you how to update your facebook and google page.

 

Step 9: Using the Kiosk

The Kiosk is the central part of SLIKR. It should be prominent in your store for clients to see the wait time and complete the self check-in.

Wait time: Store wait time.

Queue: Each person waiting and their individual wait time.

See below for the visual and quick access icons.

A key activity for the barber is starting and completing a service from the two icons on the Right of the Screen.

Commence a service: Barber calls the client and selects the “chair icon” + barber name from the drop down list.

Ending: Barber presses the “tick” icon to complete the service.

NOTE: Always complete a service BEFORE calling the next in the queue. “Barber specific” bookings requests will be placed in the right place but barbers finishing early or late can cause changes to the queue. Completing first will ensure the queue is optimised and correct.

Kiosk Checkin

Still need help? Send us a note!

For any other questions, please write us at support@slikr.com.au or call us on our barber Priority Line 1-800-601-771

022032051 041

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